Refund policy
Thank you for shopping with us. We strive to deliver quality products and exceptional customer service.
Kindly note that Sahasrakshi Studio will hold the final discretion for accepting/ refusing any return/ exchange request.
You can always contact us for any return related query at sahasrakshistudio@gmail.com.
Return Policy
§ Return policy is applicable ONLY If the product you receive is broken or damaged during transit.
§ You must contact us within 48 hours of delivery with clear photos and an unboxing video as proof. We will verify the issue after checking with the evidence and arrange an appropriate resolution of the issue.
§ In any case, after we receive the product back at our office/warehouse, we shall inspect the product in detail.
§ We do not offer refund, in any case, whatsoever. In case of the issue/concern is actual and genuine, we shall initiate store credit/voucher as discussed specific to the case.
§ No returns are accepted on items purchased during Clearance Sales, Seasonal Sales, or Promotional Offers.
§ Items must be returned unused, in their original packaging.
Exchange Policy
§ We consider for exchange ONLY when a wrong product (after inspection and confirmation from Sahasrakshi Studio) is delivered.
§ Items must be returned unused, in their original packaging.
§ If the product is used/ not in original condition/altered or disfigured, it is no more eligible for exchange.
§ We do not offer refund, in any case, whatsoever.
§ You can opt for exchange of the same product with a fresh piece or a different product of the same original order value. In case you choose a product, which is higher than the original order value, you will be required to make the payment of the difference amount.
§ Please note that the process of exchange can be honored only ONCE per purchase order.
Process and Timelines
§ Email us at sahasrakshistudio@gmail.com within 48 hours of delivery.
§ Mention your Purchase Order ID, include photos and/or an unboxing video showing the issue.
§ Our team will verify and respond within 2–3 business days with the next steps.
§ Once the product is selected for return/exchange, it usually takes 10–15 business days (incase of no unforeseen delays) for the product to reach our warehouse.
§ After receiving and inspecting the returned product, the processing of exchange or store credit (in case of return) may take an additional 3 weeks, as the case may be. You shall be notified via email/SMS/WhatsApp once the process is complete.
Note
§ Unfortunately, we cannot accept Exchanges/returns on
o Sale items or gift cards.
o Flash sale items, clearance sale items
o Used, damaged (by the user) or altered/disfigured items
